Frequently Asked Questions
Here are some common questions people ask about our replacement service.
Do you have board games or parts you would like to donate or sell? Please contact us.
Contact us via email at [email protected]
258 A Street 1-61
Ashland, OR 97520
Contact us by phone at 541-412-9099.
How do you determine the price of replacement parts?
We consider many factors such as availability of game and amount of parts needed.
Parts that are rare such as Kickstarer premium upgrades would be more expensive than parts from a game that is currently available on retail shelves. The same would be true for games that are out of print or considered collectible.
How do you calculate shipping?
Shipping is determined by two factors; the weight of your parts and the zip code we are shipping to. We attempt to use the most affordable and reliable shipping method available at the time we ship your parts.
Are all of the replacement parts new?
We have a mixture of used and new board game replacement parts. When you receive our invoice we will clearly state which parts are used and which parts are new. We prioritize new parts but if we only have used parts in stock then we will offer those. We only provide used parts that are in nearly new condition. Again, you will see this clearly designated on your invoice and you can decide whether you want the replacement before you pay.
If I receive an invoice and don't want to pay it what will happen?
You can ignore the invoice and you won’t be charged or required to pay. The invoice will be deleted but understand that we won’t ship parts until they are paid for. If you don’t think our price is fair then let us know (depending on the game and our current inventory we may be willing to negotiate.)
Is there a way that I can see my parts before I decide to buy them?
We would be happy to email you a photo of your parts before you pay your invoice. Just let us now.
If the parts I need aren't in stock how long until they are available again?
Our inventory changes every day. Some things that effect our inventory are popularity and rarity. We can’t usually predict when we will have your parts back in stock. But if we happen to know when we will have the parts that will be included in our email to you.
Why is my invoice from Swarm?
Swarm Intelligence is our parent company. Swarm is essentially the same as Board Game Replacement Parts.
What forms of payment do we accept?
We accept these major credit cards; Visa, MasterCard, Discover, and American Express. We also accept bank payments using ACH. Your invoice will have a convenient button that will take you to our secure payment form.
How long does it take to get my parts?
We try to ship within 24 hours of your paid invoice. We use standard shipping. If you are in the United States it shouldn’t take more than a few days to get your package in the mail. Currently we are on the west coast in California and Oregon but we are working on opening up new distribution centers so we can ship from other locations.